DogServices is dedicated to providing the finest dog boarding and dog daycare facilities in Richmond and Glen Allen, Virginia. Founded in 1990 by  local dog trainer Donna Crumpler, the business began when clients started asking her to care for their pets during vacations. In 2007, after 18 successful years, Donna handed over the leash to a group of investors who were (and remain) loyal clients. Since then, DogServices has added a Short Pump location and focused on attracting, developing, and retaining a high-caliber staff of dedicated dog professionals. DogServices focuses every day on safety, cleanliness, client-communication, and tail-wagging dog happiness. Our care is distinguished by 24-hour on-site staffing, dog-behavior evaluations, a 3-point safety check system and more. Visit one of our three locations to find out how DogServices’ experience and expertise can make the difference for you and you dog.

Meet Our Team~


Coleen Shockman, Manager at Big DogServices

Upon moving to Richmond in 2009 Coleen joined the DogServices team as a kennel attendant but was quickly promoted to the management team in the same year. After four years with DogServices she briefly left the company in May 2013 to pursue her dream and begin River City Dog Excursions with her business partner. Even though she enjoyed the experience of building something from the ground up she entrusted the operations to her business partner and rejoined the management team in March 2018 and is looking forward to helping DogServices continue to grow and evolve. Coleen lives in Richmond with her partner Chris and her rescue pup Izzy.

Kirsty Cruickshanks, Assistant Manager at Big DogServices

Kirsty moved to America in 2013 after living in Geneva, Switzerland for 4 years and Norwich, England for 13 years previously.  She joined the DogServices team in 2014 as a bather and was promoted to Assistant Manager in March 2018. Whilst in the U.K she went to collage for Animal Handling and Husbandry and worked at kennels and veterinary clinics in both the U.K and Geneva. She lives in Chesterfield with her son and 2 cats, Shanaynay and Vanilla Mice.

Siobhan Sprouse, Assistant Manager at Big DogServices

Bio pending

Phyllis Harris, Manager at Little DogServices

Phyllis Harris joined the DogServices team in August 2013 as an overnight attendant and was promoted to Manager of Little DogServices in April 2014. Joining DogServices with 14 years of customer service & animal care experience, Phyllis is very knowledgeable in animal behavior and training. In her spare time she volunteers as an Assistant Girl Scout Troop Leader, is an avid camper, and loves NASCAR and Football. Phyllis lives in Chesterfield County with her husband, two children and two fur babies Miley & Charlotte.

Amber Trainham, Assistant Manager at Little DogServices

After briefly moving around with my husband in the military, Amber joined Little Dog Services in early 2017 as a Kennel Attendant and worked her way through the positions to Assistant Manager in April of 2018. She lives in Dinwiddie County with her husband and 2 pit bulls, Heaven and Mitas.

Jacqueline Crowley, Manager at DogServices West

Jacqueline “Jacq” Crowley joined DogServices in July 2017 as our new Manager.  Jacq has worked in the veterinary field since 2007.   She has many years of customer relations experience within the pet care industry.  She has knowledge of animal health and behavior.   Jacq obtained her Masters in Fine Arts from VCU.  Jacq lives in Richmond with her sweet giant mastiff mix, Jefferson.